HAP is hiring an Administrative/Intake Specialist. Details below.
The Homeless Advocacy Project (HAP) exists to meet the legal and advocacy needs of individuals and families experiencing homelessness in Philadelphia. With a staff of seventeen (17) and a corps of 350 volunteer lawyers, paralegals, and law students, HAP engages in direct outreach to individuals experiencing homelessness who are in need of legal services.
Established in 1990, the Homeless Advocacy Project (HAP) is the only legal services organization dedicated to providing direct civil legal services to individuals and families experiencing homelessness in Philadelphia. HAP also advocates for the needs of the City’s homeless population
HAP’s work is guided by its vision, mission, and values.
VISION: All Philadelphians at risk of or experiencing homelessness have equal access to justice and the means to secure safe and stable housing.
MISSION: To provide free civil legal services and advocacy to reduce the frequency and duration of homelessness in the greater Philadelphia area.
HAP’S VALUES: Individuals and families experiencing homelessness have unique legal problems and deserve to be treated with dignity and respect.
More information about HAP is available at haplegal.org.
It is the policy of HAP to afford equal employment opportunities to all qualified individuals, without regard to their race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, citizenship status, veteran status, or any other characteristic or status that is protected by federal, state, or local law.
Job Location: Philadelphia, PA
Job Type: Administration
HAP is seeking a full-time Administrative/Intake Specialist with a minimum of two years of experience and the ability to perform client intake and intermediate-level clerical and administrative tasks. This position provides support to operations and the legal staff by greeting and interviewing clients, requesting medical records, and file management. The candidate should have strong customer service and office technology skills and communicate well with people from various socio-economic backgrounds. This position should care deeply about access to justice for underserved communities, value volunteers, and enjoy working on a collaborative team.
Commitment to Diversity, Equity, and Inclusion:
All of us at HAP take ownership of the fact that, in various ways, HAP needs to immediately, sufficiently, and meaningfully embrace diversity, equity, and inclusion (DE&I). This is in terms of our direct representation of those experiencing homelessness, as well as in terms of office staffing, policies, behaviors, and culture. Full DE&I Statement.
Job Functions, Essential Duties, and Responsibilities:
• Performs a broad variety of intermediate-level clerical and administrative tasks as directed and required
for the support of the office or individual legal staff.
• Uses case management system to process client cases from intake to closing, specifically from virtual
and in-person clinics.
• Processes case intake files per eligibility criteria, perform quality checks on data and documentation, and
follow up to collect additional information from clients or referring partners as needed.
• Sends cyclical requests to volunteers for updates on the status of cases, record responses, and
coordinate follow-up to close cases or collect further information as needed
• Prepares office documents, which may include higher-level technical, statistical, and narrative reports;
distributes copies of documents as directed.
• Maintains and organizes closed case files, medical records, and in-coming faxes.
• Oversees out-of-state birth certificates and provides backup support for PA birth certificates.
• Greets and welcomes visitors; answers and directs phone calls.
• Provides efficient event support and/or management before, during, and after outreach programs,
clinics, training, and events.
• Collaborates with other departments to complete office functions.
• Performs other related duties as assigned.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Close attention to detail, organized, and able to manage multiple, simultaneous projects and deadlines.
• Excellent time management skills with the proven ability to meet deadlines.
• Superior understanding of office methods, procedures, and equipment.
• Ability to learn, interpret, and apply policies and procedures.
• Proficient with Microsoft Office Suite or related software.
• Passion for access to justice for underserved communities
• Spanish fluency is preferred but not required
Education and Experience:
• High school diploma or equivalent required; Associates degree preferred.
• At least two years of experience in customer service and/or clerical work required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Immediate Supervisor: Director of Operations
Reports to: Executive Director
How to Apply:
Applications will be accepted until the position is filled. In order to receive full consideration,
candidates are urged to submit their materials by May 1, 2023. Please include a letter expressing in
detail your interest in the position; your qualifications and what you hope to contribute to the
organization’s future; a current resume; and the names and contact information for three professional
Materials should be submitted electronically to [email protected] in Microsoft Word or pdf
format to Tanya L. Rambert, Executive Director, HAP, 1429 Walnut St., 15th Floor, Philadelphia, PA
Salary is commensurate with experience based on a competitive public interest salary scale. Available
benefits include medical, dental, vision, term life, short and long-term disability, 403(b) retirement
plan, and generous paid time off and holidays.
No Recruiters Please.
Equal Opportunity Employment
Homeless Advocacy Project (HAP) is an equal opportunity employer and does not discriminate on the basis of race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, genetic information, or veteran status.